26004 - RWQ - Ready Cars – Sales & Operations Officer– Oman (Muscat)

Role Overview

The Field Sales & Operations Officer is a core member of the Sales Operations team for the Sooq Cars mobile application. The role is responsible for client acquisition, revenue generation, and on-ground operational execution, with a focus on the Ready Cars product.

This role supports the sale and resale of repaired and fully operational light vehicles, including sedans, SUVs, pickup trucks, and related categories.

Target Client Base

• Car wholesalers

• Vehicle sellers and resellers

• Individual and institutional car traders

• Car brokers

Key Responsibilities

1. Sales Support & Revenue Enablement

• Support the field sales team by coordinating client requirements, pricing details, subscriptions, and special offers.

• Assist in converting leads into paying customers by supporting:

  • Subscription package sign-ups

  • One-time promotional offers

  • Transactional sales and paid listings

• Follow up with prospects and existing clients via phone, messaging, or email to support sales closure.

• Track sales activities, pipeline updates, and deal status in coordination with the field team.

• Prepare sales documentation, offers, and subscription details to support field activities.

2. Operations & Data Management

• Input, update, and maintain client profiles, vehicle listings, subscriptions, and transactional data on the platform.

• Ensure data accuracy, completeness, and compliance with internal standards and platform requirements.

• Review data submitted by the field team for quality and consistency before final submission or activation.

• Maintain organized records related to clients, subscriptions, and operational activities.

• Coordinate internally to ensure timely activation of subscriptions, listings, and transactions.

• Receive, prioritize, and address operational requests and requirements from the field team.

• Escalate issues, discrepancies, or system challenges as needed.

• Support operational reporting, dashboards, and performance tracking.

• Perform regular data checks and clean-ups to maintain platform integrity.

3. Customer Support & Market Feedback

• Provide remote support to clients for platform usage, subscriptions, listings, and basic operational queries.

• Assist in resolving client issues in coordination with the field team when physical intervention is required.

• Capture and document customer feedback to support continuous improvement.

• Join field team on visits as and when required.

4. Flexibility & Role Evolution

• Remain open and adaptable to role changes, additional responsibilities, or scope adjustments as required by market conditions, business needs, and organizational growth.

Mandatory

• Passion for the automotive industry, with a strong interest in vehicle sales and market dynamics.

• 3-6 years of experience as a car trader, reseller, or car broker, or similar related experience within the assigned area.

• Strong interpersonal, negotiation, and closing skills.

• Comfortable with a highly field-intensive work model.

• Owns a vehicle and holds a valid driving license.

• Technically proficient with mobile applications, CRM systems, and web portals for sales and data management.

• Fluency in English and Arabic.

Preferred / Added Advantage

• Bachelor’s degree in Automotive Studies, Business, Commerce, or a related field.

• Knowledge of Urdu.

• Prior experience in field sales, subscription-based services, or marketplace platforms.